Privacy Policy
Our Approach to Privacy
We keep things simple: we collect what we need to provide the service, we don't sell your data, and your documents are private to you.
What We Collect
Account Information
When you create an account, we collect:
- •Your email address (to identify your account and send important updates)
- •Your name (optional, to personalize your experience)
- •Your password (stored securely, we can't see it)
Your Documents
When you upload a document, we store:
- •The original document content (to create the plain language version)
- •The plain language version we create
- •The file name and upload date
Usage Information
We collect basic information about how you use the service to help us improve it, like which pages you visit and how long processing takes. We use cookies for this (see our Cookies Policy).
How We Use Your Information
- •To provide the service: Processing your documents and showing you results
- •To manage your account: Letting you log in and access your documents
- •To process payments: Handling subscriptions and purchases through Stripe
- •To improve the service: Understanding how people use Madeplain
- •To communicate with you: Sending important updates about your account
Who We Share With
We don't sell your personal information. We share data only with:
- •Stripe: To process payments securely
- •Our hosting providers: To store and serve your data
- •Analytics services: To understand usage patterns (anonymized)
Your Documents Are Private
Your documents are only accessible to you. We don't share them publicly, and other users cannot see your documents or their plain language versions.
Your Rights
You can:
- •Access your documents and account information anytime
- •Update your account details
- •Request deletion of your account and data
- •Export your documents
Contact us if you'd like to exercise any of these rights.
Data Security
We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure password storage, and regular security updates.
Changes to This Policy
We may update this policy from time to time. If we make significant changes, we'll let you know through the service or by email.
Questions?
If you have any questions about this privacy policy, please contact us.
Last updated: December 2024